Frequently Asked Questions About Vital Savings by Aetna®
Q. Is Vital Savings insurance?
A. No, the Vital Savings by Aetna program is not insurance. There are no benefits, no copays or deductibles, no paperwork or hassle. You simply pay the discounted fee directly to your dentist or other professional at the time of service.
Q. How can I find a dentist or other provider that participates in the Vital Savings by Aetna discount program?
A. Visit www.vitalsavings.com to search the online directories for dentists, vision discount locations, natural therapy professionals, and more. Or, call 1-877-698-4825 to find participating locations near you.
Q. Am I required to pay providers when I receive services?
A. Yes, payment is due at the time of service, unless you have made different payment arrangements directly with the provider.
Q. How often can I use the Vital Savings by Aetna program?
A. As often as you like. There are no limits on how often you and your family can use the Vital Savings by Aetna® program, as long as the ID card is valid.
Q. Can I request additional ID cards for my family members and/or replacement cards?
A. Yes. Visit us online at www.vitalsavings.com or call 1-877-698-4825.
Q. What if a participating provider does not recognize my Vital Savings by Aetna discount card?
A. Simply ask the office staff to call 1-877-698-4825, and a customer service representative will supply the necessary information to your provider. (If a participating vision discount provider does not recognize your Vital Savings by Aetna card, tell the provider that Vital Savings by Aetna is a discount offer available through Aetna vision discounts offer.)
Q. Is there a cancellation policy?
A. Your satisfaction is important to us. If you are not 100% satisfied with Vital Savings by Aetna program for any reason within the first 30 days, you may cancel your participation and receive a full refund (minus the $15 startup fee).
Q. What if I have other questions?
A. Our dedicated team of trained service professionals is ready to help you. For general questions, call toll-free 1-877-698-4825. For specific questions, feel free to contact the participating program provider directly. Remember to identify yourself as a Vital Savings by Aetna participant.