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Frequently Asked Questions About Vital Savings by Aetna®
How does the Vital Savings by Aetna® program work? Vital Savings by Aetna® gives you access to savings on a wide array of services including dental, pharmacy, vision and long term care services. Some highlights of the program include:
Within 48 hours of receiving your payment, a membership kit will be sent to your home. The kit will contain your personalized ID card and information about a wide range of resources to keep you informed and to answer your questions. Back to Top Is Vital Savings insurance? No, the Vital Savings by Aetna program is not insurance. There are no benefits payable to participants, nor does Aetna compensate providers for products or services. You are responsible for paying the discounted fee directly to the provider at the time you receive dental, pharmacy or vision products or services, as applicable. Back to Top What if my spouse or I already have insurance? Vital Savings may provide discounts for products and services not covered by your insurance. If you or your spouse currently have insurance, it is important that you evaluate your health needs and insurance coverage to decide if a discount program makes sense for you. Back to Top Can I be denied participation in this program? No. There are no restrictions on participation, regardless of your age or medical condition, subject to the provisions of the Member Agreement. Back to Top Who can sign up? If you sign up for "Member & Family," all members of your immediate family currently living in your household can take advantage of the Vital Savings by Aetna discounts. Any new family members can also be signed up. If you sign up for "Member Only" and want to sign up family members later on, you can change your selection. Back to Top Can I request additional ID cards for my family members and/or replacement cards? Yes. Contact us online or call us toll-free at 1-877-MY-VITAL (1-877-698-4825). Back to Top Can I receive discounts before I receive my ID card? No. However, your ID card will be mailed within 48 hours of receipt of payment. Once you receive it, you can visit a participating provider — dentist, pharmacy, vision care professional, etc., as applicable to your program — on or after your effective date and enjoy significant savings. Back to Top How often can I use my Vital Savings by Aetna® card? As often as you wish. There are no limits on how often you and your family can use the Vital Savings by Aetna program, as long as your ID card is valid. Back to Top Am I required to pay providers or pharmacies when I receive services? Yes, payment is due at the time of service, unless you have made different payment arrangements directly with the provider or participating pharmacy. Back to Top What if a participating provider does not recognize my Vital Savings by Aetna® card? Simply ask the office staff to call 1-877-MY-VITAL (1-877-698-4825), and a customer service representative will provide the necessary information. If a participating Aetna Vision Discount provider does not recognize your Vital Savings by Aetna® card, tell the provider that Vital Savings by Aetna® is a discount program available through Aetna Vision Discounts. Back to Top How can I find a participating health care professional or facility? Log on to www.vitalsavings.com. From there, you can search our online directory. Or call us toll-free at 1-877-MY-VITAL (1-877-698-4825) to find participating program locations near you. Back to Top How can I join? There are three ways to sign up: Online: Complete the online form and supply your payment information for the fastest way to join! Telephone: Call one of our customer service reps toll-free at 1-877-MY-VITAL (1-877-698-4825). Brochure: If you received a brochure from an employer group or association, a paper sign-up form is included as part of the brochure. Simply detach the form, complete the information, include your payment and mail it to the address listed on the brochure. Back to Top How can I pay for Vital Savings by Aetna®? You may pay by credit card, bank draft or check. Credit Card or Bank Draft
Check
Back to Top Is there a cancellation policy? Your satisfaction is important to us. If you are not satisfied with the Vital Savings by Aetna program for any reason within the first 30 days, you may cancel your participation and receive a full refund (minus the initial $15 sign-up fee). Back to Top Who can I call with questions or if I need help signing up? Call us toll free at 1-877-MY-VITAL (1-877-698-4825) for any questions or assistance. Our dedicated team of trained service professionals will be standing by to help you. You may use this number any time during your participation in the Vital Savings by Aetna® program for prompt assistance. You may also use the "Contact Us" feature on this website and receive your answers via e-mail. Back to Top How will I be billed on an ongoing basis?
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| Aetna | | | Site Map | | | Refer a Friend | | | Web Privacy Statement | | | Legal Statement | | | Privacy Notices | | | Member Disclosure | | | Become a Sales Affiliate |
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Vital Savings by Aetna® is not available in Vermont or Montana.
Vital Savings on Pharmacy is not available in Tennessee. |
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The Vital Savings by Aetna® program (the "Program") is not insurance. The Program provides Members with access to discounted fees pursuant to schedules negotiated by Aetna Life Insurance Company for the Vital Savings by Aetna® discount program. The Program does not make payments directly to the providers participating in the Program. Each Member is obligated to pay for all services or products but will receive a discount from the providers who have contracted with the Discount Medical Plan Organization to participate in the Program. Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, CT 06156, 1-877-698-4825, is the Discount Medical Plan Organization.
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